Warranty

In NOXON BIKE we care about the quality of our products and our work, therefore we offer a 3 year warranty against defects in materials and workmanship.

Noxon bike will replace or repair, at its option, the defective product free of charge.

If you have any problems that you believe have been caused by a defect in construction or in materials, contact us at info@noxonbike.com but remember that our warranty does not cover damage resulting from transportation damage, accident, tampering, neglect, abuse or misuse, lack of appropriate or reasonable maintenance, corrosion, improper assembly, repairs improperly performed or replacement parts improperly installed, use of replacement parts or accessories not compatible, unapproved write changes, normal wear and tear due to the use of the product, product that reached the end of their normal service life, supplies, compensation for inconvenience or loss of use while the product is being repaired or replaced.

As general advice for our clients:

Maintenance of repair on bicycles require specialized knowledge and experience.

Operations performed improperly can result in accidents and serious injuries.

We recommend you to contact a qualified mechanic for all technical operations on your bicycle.

If the warranty on our products is still valid, Noxon bike offers crash replacement service to customers for the duration of warranty

 

Crash Replacement

During the time your warranty is active, we might offer a replacement of the damaged product at special conditions. In this unlikely event, you will receive a repair or replacement at a discounted price up to 50% of the value of the damaged product. This way you can have your damage repaired in the best way by those who made the product and you will not lose warranty terms.

For replacement of an alloy or carbon rim, carbon frame, component or accessory fill in the following form to request assistance.

Crash Replacement service is limited to the original owner and to damages that compromise the functionality of the product. We reserve the right to terminate or not to grant this service if the damage is found to be caused intentionally or is purely aesthetic.

HELP MODULE